"how your customers are to be served and treated"?
Some call it a CUSTOMER SERVICE CREED
or a mission statement or a service motto.
Whatever it may be, the intend is the same...............
QUALITY SERVICE TO OUR CUSTOMERS.
Without that goal or creed to keep us on track, we could deviate our focus and attention. Best possible delivered service not just comes from the delivery person or front line staff who deal with customers, but also from others within the organisation.
It will be good to have the creed prominently displayed in clear view of the staff; and printed into company publications and newsletters, so that it remains in the forefront of everybody's mind and helps refocus the distracted.
This is an old creed dating back to 1905.
Read this twice or more times and reflect upon it.
To Do The Right Thing At The Right Time In The Right Way;
To Do Some Things Better Than They Were Ever Done Before.
To Eliminate Errors;
To Know Both Sides Of The Question,
To Be Courteous;
To Be An Example;
To Love Our Work;
To Anticipate Requirements;
To Develop resources;
To Recognize No Impediments;
To Master Circumstances;
To Act For Reason Rather Than Rule;
To Be Satisfied With Nothing Short Of Perfection.
A good customer creed is short to get you to the point and long enough to detail the required expectations from individuals without any ambiguity.
Get one done for your company. Make it short, sweet, powerful and focused. Its importance is to help focus without distraction and motivational enough. Action is what really matters.
"QUALITY CUSTOMER SERVICE"
An in house talk on request. 60 minutes presentation.
& Selangor
Tel K Thiruselvam at 016-3712762
